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Service Agreement

1. SERVICES

1.1 Occuza (“we,” “us,” or “our”) provides website design and hosting services as described on our website.

1.2 We offer Package 1 for £99, including:

  • WordPress site hosting
  • 10GB SSD
  • 3 mailboxes (each with 2GB storage)
  • 1-year free domain (.com, .org, .co.uk, .uk, .org.uk) – Domain renews yearly and will expire if you don’t renew your subscription.
  • Pro Plugins (Elementor Pro)
  • Free Website Design

1.3 Payment must be initiated at least 30 days before the yearly renewal date. The Agreement remains in effect until cancelled by you.

 

2. OWNERSHIP AND CONTENT

2.1 You retain all rights to any text, images, or other content you provide for your website.

2.2 We remain the owners of the website design and style. You may not transfer the site to another hosting provider or remove our control of the site while we are providing you service.

2.3 We remain the owners of all content we provide for the website, including but not limited to text, stock images, and website style.

2.4 You must not remove our watermark displayed in the footer of your website.

 

3. LIMITATION OF LIABILITY

3.1 We are not liable for any loss of data, loss of profits, or other damages arising from the use of our services.

 

4. MAINTENANCE AND SITE SUSPENSION

4.1 Your website may display a notice saying it’s down for maintenance or has been suspended. You must not remove these notices without prior written consent or contract termination.

 

5. EMAILS

5.1 You get 3 mailboxes, each with 2GB storage. If you require more, let us know; additional fees may occur.

5.2 You can access your mailbox by visiting yourwebsite/mail or by visiting mail.occuza.cloud

5.3 Your mailbox is encrypted and is confidential.

5.4 You must contact us via email or our contact form on our website if you need to:

  • Add an email
  • Remove an email
  • Change a password (YOU MUST CONTACT US VIA YOUR SITE EMAIL OR THE EMAIL YOU MADE THE PAYMENT WITH)

 

6. TERMINATION

6.1 Either party may terminate this Agreement with written notice if the other party breaches any material term or condition.

6.2 You must notify us in writing at least 30 days before termination.

6.3 This agreement remains in full force even if you have a custom package.

 

7. CONFIDENTIALITY

7.1 Both parties agree to keep confidential all non-public information obtained during the term of this Agreement.

 

8. MISCELLANEOUS

8.1 This Agreement constitutes the entire understanding between the parties.

8.2 We may update these terms at any time, and the updated version will be posted on our website.

9. PAYMENTS

9.1 Upon the creation and approval of your website front cover, you agree to pay the full amount of your selected package as specified in Section 1.2 before we commence with the full creation of your website.

9.2 In the event of cancellation by you before the completion of the website creation process, you are still obligated to fulfill the payment for the full selected package.

9.3 Payments are non-refundable once the website creation process has commenced.

9.4 If, for any reason, Occuza is unable to complete the website creation process, a pro-rata refund may be considered for the website package, at Occuza’s discretion.

9.5 Occuza reserves the full rights to suspend, terminate, or take any necessary actions at any time if it is determined that you are in breach of any material term or condition outlined in this Agreement.

9.6 In the event of a breach, Occuza may, at its discretion, suspend or terminate services immediately without prior notice.

9.7 Occuza retains the right to take legal action and seek remedies for any damages incurred due to breaches of these terms.

 

10. GOVERNING LAW

10.1 This Agreement is governed by the laws of The United Kingdom.

By using our services, you agree to these terms. If you do not agree, please DO NOT use our services.

For any questions or concerns, please contact us at support@occuza.com.

 

11. PROMOTION – Website Creation in 7 Days

11.1 Occuza occasionally offers a promotional service for accelerated website creation, completing the website within 7 days from the initiation of the website creation process.

11.2 The promotion includes all the features of Package 1 as outlined in Section 1.2.

11.3 The 7-day website creation period commences upon the successful creation and approval of the website front cover.

11.4 In the event of a breach of the 7-day completion period due to factors beyond Occuza’s control, the client will be notified, and a revised timeline will be provided.

11.5 It may take longer than 7 days depending on the complexity of the website. Factors such as additional features, custom functionalities, or extensive content may contribute to an extended timeline.

11.6 The promotion is subject to availability and may be discontinued or modified at Occuza’s discretion.

11.7 Occuza reserves the right to determine eligibility for the promotion and may refuse or terminate the promotion if there is a breach of any material terms or conditions outlined in this Agreement.

11.8 The terms of this promotion are supplementary to the existing terms and conditions outlined in Sections 1 to 10.

 

12. DOMAIN REGISTRATION AND TRANSFER

12.1 Occuza registers the domain on your behalf as part of Package 1. The domain registration is included for the duration of your subscription.

12.2 You are the sole owner of the domain, and Occuza holds it on your behalf during the use of our services.

12.3 You can request Occuza to transfer the domain to you at any time during your subscription.

12.4 The domain transfer process will be initiated by Occuza upon receiving a written request from you.

12.5 Occuza will facilitate the domain transfer to your designated registrar within a reasonable timeframe.

12.6 You acknowledge that domain transfers may be subject to additional fees imposed by the registrar or registry.

12.7 Alternatively, you may choose to transfer your existing domain to Occuza. If you opt for this, the domain will be included in the Package 1 cost for the duration of your subscription.

12.8 If you choose not to transfer your domain to Occuza, you will be responsible for paying for your domain separately.

12.9 Occuza will not be liable for any loss or damages arising from the domain transfer process, including but not limited to downtime, loss of domain ownership, or any related costs incurred.

 

 

Last Updated: March 10, 2024